Does your organisation struggle with:

• Finding information quickly and easily?

• Document version control?

• Managing access to information?

Contact us

Innovative Content Management can help

Does your organisation struggle with:

• Finding information quickly and easily?

• Document version control?

• Managing access to information?

Innovative Content Management can help

Does your organisation struggle with:

• Finding information quickly and easily?

• Document version control?

• Managing access to information?

Innovative Content Management can help

100+

Satisfied clients across Australia

20+

 Industries served

50%

Improvement in document searching and retrieval

Tailored enterprise content management solutions

We are an Australian authorised M-Files Delivery Partner specialising in tailored document management software solutions for efficient digital document and enterprise content management. M-Files is a renowned enterprise content management system trusted by clients in over 100 countries.


Our team of experts have implemented enterprise content management solutions for clients across Australia and the South Pacific for over 20 years. Talk to us about helping you to improve productivity, compliance, security and sustainability with a customised M-Files solution.

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M-Files leverages metadata to organise & categorise documents

Instead of relying on traditional folder structures, users can tag files with relevant metadata ensuring efficient search and retrieval.

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Eliminate information chaos

Our Services

Document Management Icon

Document Management

M-Files is a document management software that helps you organise, access, and manage your documents and information in a smarter way. It uses metadata and artificial intelligence to categorise documents based on what they are, not where they are stored.

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Knowledge Work Automation

M-Files helps to automate tasks, processes, and actions that involve documents and information, improving knowledge workers’ efficiency, quality, and innovation.

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Collaboration Solutions

M-Files Hubshare is a collaboration solution that allows you to share documents and information with your clients and internal teams in a secure and customisable way.

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Fully customised for you

We work alongside your organisation to develop a customised solution to suit your needs.
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Fully supported

We are here in the long run to support your system. No long waits on hold. 
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Experienced

We are experienced in designing systems across a wide range of sectors. 
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From DISCOVERY TO LONG-TERM CARE

Tailored enterprise content management

Comprehensive consultation process to understand your business needs and processes

Collaborative system construction process to ensure that our solution fully addresses your organisation’s pain points and future directions

Implementation support including customised training delivered by M-Files experts and access to the M-Files Academy

Long-term solution advice and care fostered through a close working relationship between our experts and your organisation

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Our Project Method

Your pathway to a customised M-Files solution

TAILOR-MADE

It's all about you

Discovery: Thanks for getting in touch! Here we will explore your business needs and prepare a tailored product demo for our next get-together.


Demo: What you’ve really been waiting for. One of our experts will demonstrate key features of M-Files that are of most interest to you.


Proposal: We will develop a detailed written proposal outlining deliverables, estimated costings, and project timelines for your consideration.


Welcome aboard!

Solution co-design: Congratulations, you’ve decided to join the M-Files community. We’ll now start working closely with you to design your solution with a series of get-togethers. 


Solution construction: After we’ve all agreed on project scope and final costings, our M-Files-certified solution engineers get busy constructing your solution.


Solution validation: We now take a look at your solution together to validate that it is fit for purpose. We will tweak the solution based on your feedback. 


End-user training: We now introduce your team to the intricacies of your new M-Files solution. Our training is hands-on, done in small groups, and conducted by M-Files certified trainers.


Post-delivery support: Here we encourage a period of internal testing. We happily make adjustments to the solution to ensure it is perfect before ‘going live’.  



Here for the long haul

We firmly believe that implementing an M-Files solution is a journey, not a destination.


Experience has taught us that business needs evolve. Your enterprise content management solutions needs to adapt accordingly. We are here to support you all the way. 


With in-house technical specialists and access to M-Files technical resources, we will ensure your solution serves you well.


We proactively encourage regular review meetings with our clients and are only ever a phone call or email away if you need help.



Our clients

Our M-Files solutions are trusted by our clients

EnhanceD Productivity

Let's chat together

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FAQ'S

Frequently Asked Questions

  • What is a document management system?

    A document management system (DMS) is a computerised system used to store, share, track, and manage files or documents. A DMS allows organisations to efficiently handle their documents, whether they are electronic files (such as PDFs, word processing documents, or digital images) or paper-based content. A DMS provides a centralised repository where documents can be stored, organised, and accessed by authorised users.


    M-Files is a global market leader for document management systems. Innovative Content Management is an Australian authorised M-Files delivery partner with over a decade’s experience designing and implementing M-Files document management solutions.

  • How long does it take to implement an M-Files solution?

    A typical project implementation period is 6 to 8 weeks. This depends on many factors, such as the complexity of the solution and the client’s availability to work with us during the planning process. M-Files is not an out-of-the-box solution and each system is tailor made for each client. This requires a time investment by the client to co-design their system with us.

  • How much does an M-Files solution cost?

    The cost of a system consists of implementation/configuration costs and ongoing M-Files subscription costs. M-Files is a software as a service (SaaS) offering and therefore operates on a subscription pricing model based on the number of users who need to access the system. Each M-Files solution is different and costs vary considerably. Please schedule a no-obligation demo consultation with us to find out more.

  • Do I need a server to host M-Files?

    M-Files can be hosted locally on a server or in M-Files Cloud. Each approach has its own strengths and limitations. Hosted in Microsoft Azure, M-Files Cloud offers very high information security and availability and very low maintenance costs. An on-premise server can offer enhanced flexibility for when data storage needs are high. Schedule a consultation with us to discuss the best M-Files hosting solution for your needs.



  • What system administration requirements are needed for M-Files?

    Once your M-Files solution is initially configured it can be put to straight to work, though there will inevitably be situations in the future such as:


    • A new employee needs to be set up with access to M-Files
    • An employee resigns and their M-Files access needs to be removed and their license reallocated
    • A new document class is needed
    • Access restrictions to certain documents or information need to be changed
    • A new workflow is needed or an existing workflow edited

    M-Files therefore needs a System Administrator, a person who M-Files users in your organisation can go to request changes. We can either train some of your staff in M-Files system administration, or you can choose to outsource M-Files system administration to us. 

  • What support do you provide after implementing an M-Files solution?

    We believe that implementing M-Files is a journey, not a destination. 


    Once your system ‘goes live’, we are there to back you up. We offer a ‘vault refinement period’ where we work with you and your team to refine your M-Files solution based on user feedback. 


    From then on, we are committed to supporting you. We handle any support requests, and we proactively initiate regular review meetings to ensure your M-Files evolves along with your changing business needs.